Zel has had 20 years of training experience and has conducted workshops for different levels in the organization. She studied in Papua New Guinea from elementary until second year high school, and graduated in the Philippines with a degree in B.S. Psychology.
The first company she worked for was at SM Megamall where she trained newly hired employees on modules like company orientation, customer service and personality development. She supported operations by helping out in cashiering, customer service, paging & gift wrapping counters to gain hands-on experience to gain more credibility as a trainer.
She also worked for Nextel Philippines delivering modules on Nextel products, services, policies, procedures, and systems. Aside from training, she was appointed to support the provincial business centers where she gained more experience in handling people located in different sites. She was certified by DDI-SGV to run Service Plus workshops.
Zel has 5 years of call center experience gained when she worked with eTelecare Global Solutions. She was responsible for the needs analysis, design, implementation & evaluation of training programs required for the contact center. She played a big role in hiring and coaching trainers for the department and was responsible for creating their performance appraisal. She was a member of the Champions League Committee responsible for the creation of the company’s mission, vision, culture & values.
As an LJMB Training Consultant, she has conducted workshops for: Globe Telecom, Emerson Shared Services Manila, Philam Life, Dermclinic, Metro Pacific Investments, Henkel Asia-Pacific Service Centre, and Wells Fargo.