OUR CONSULTANT

Suzette Siapno

Training Consultant

Suzette specializes in Learning and Talent Development that is centered around customer experience. Building on a 21-year career in the airline industry, she has made the transition to the HR setting. She worked with 5 different airlines both local (PAL, Tiger Airways and Cebu Pacific’s CEBGO) and international (Northwest and Delta Airlines) as a flight attendant. Her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. She then continued her love for training and held a Flight Attendant Instructor, Checker and Rater at Cebu Pacific’s CEBGO after her retirement at Delta Airlines. She conducted the following programs for Cebu Pacific’s CEBGO:

  • Cabin Crew Conditions of Carriage Training

  • Cebu Pacific Customer Service Journey Workshop

  • Lead Cabin Crew Upgrade Training

 

When an opportunity to become an L&D Training Manager for Robinsons knocked on her door, she welcomed it with open arms and continued her passion for training. As the L&D Training Manager, she handled all the training needs of the following Business Units: Robinsons Supermarket, Robinsons Selections, Handyman, Robinsons Easymart, Robinsons Townsville, Robinsons Builders, True Value, Mini Stop, Southstar Drug, The Generics Pharmacy, and Costa Coffee. She provided the following trainings for their respective rank and file, supervisors and managers:

  • Confidence Building Workshop for Managers

  • Assertive Communication Workshop for Supervisors & Managers

  • One Minute Manager Workshop for Managers

  • Image Enhancement for Staff & Managers

  • Train the Trainer Workshop for staff, Supervisors and Managers

  • Crisis Management for Managers 

  • Customer Service Training for Staff, Supervisors & Managers

  • Presentation Skills Training & Managers 

  • Motivational Talk: What does it take to be an effective Sales Supervisor 

  • Motivational Talk : Handling Customer Complaints

  • Motivational Talk : Customer Service Experience in a nutshell

  • Motivational Talk : Crisis Management

  • One on One coaching on Image enhancement and presentation Skills for Costa Coffee’s Barista of the Year winner and world championship bet in London

  • Vision Mission and Values Cascading

 

She is also a member of the Philippine Society for Training and Development Foundation, Inc (PSTD).

 

As an LJMB Training Consultant, she has conducted workshops for: Globe Telecom, Henkel Asia- Pacific Service Centre, Emerson Shared Services Manila and Toyota Financial Group.

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